Privacy Policy

Welcome to our Privacy Policy. We are committed to protecting your personal information and ensuring your experience with our House Clearance services in Central London is safe and secure.

Introduction

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services. By using our services, you consent to the practices described in this policy.

Information Collection

We collect various types of information to provide and improve our services to you.

Personal Identification Information: Name, email address, phone number, and physical address.
Transactional Information: Details about the services you request, including dates, locations, and specific requirements.
Technical Data: IP address, browser type, and device information.

How We Collect Information

Information is collected through:

Direct interactions: When you provide information through forms or during service interactions.
Automated technologies: Through cookies and other tracking technologies.
Third parties: From partners and service providers.

Use of Information

We use the collected information for various purposes:

To provide and maintain our services
To notify you about changes to our services
To allow you to participate in interactive features
To provide customer support
To gather analysis or valuable information to improve our services
To monitor the usage of our services
To detect, prevent, and address technical issues

Data Protection

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

Encryption: Sensitive data is encrypted during transmission and storage.
Access controls to limit data access to authorized personnel only.
Regular security assessments and audits.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience:

Essential Cookies: Necessary for the website's functionality.
Performance Cookies: To analyze site usage and improve performance.
Functionality Cookies: To remember your preferences and settings.

You can control the use of cookies through your browser settings, but disabling them may affect the functionality of our services.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following cases:

To trusted third-party service providers who assist us in operating our services.
When required by law or to protect our rights.
In the event of a business transfer, such as a merger or acquisition.

Your Rights

You have the following rights regarding your personal information:

Access: Request access to the personal data we hold about you.
Rectification of inaccurate or incomplete data.
Erasure: Request the deletion of your personal data under certain conditions.
Restriction of processing your data.
Data portability to transfer your data to another service.
Objection: Object to the processing of your personal data.

To exercise these rights, please contact us through the appropriate channels as outlined in our service terms.

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. The criteria used to determine retention periods include:

The length of time we have an ongoing relationship with you.
Legal requirements to retain data for a certain period.
Our legitimate interests in retaining data to improve services and for security purposes.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information from our records.

International Transfers

If you are accessing our services from outside the United Kingdom, please be aware that your information may be transferred to and processed in the UK. We take steps to ensure that any international transfers comply with applicable data protection laws.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Security of Your Information

We prioritize the security of your personal data. Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security, but we strive to use commercially acceptable means to protect your data.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for specific purposes.
To perform a contract with you.
To comply with legal obligations.
To protect your vital interests or those of another person.
For our legitimate interests, provided they are not overridden by your rights.

Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Feedback and Complaints

If you have any feedback or complaints regarding our Privacy Policy or data practices, please contact us through the designated channels. We take all feedback seriously and strive to address any concerns promptly.

Effective Date

This Privacy Policy is effective as of April 27, 2024.